Essential telephone skills leader’s Guide
Skill Practice: Activity #1: Use the Three-Part Greeting
209.97 Kb.
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Essential telephone skills participant Workbook
Essential Telephone Skills: Before and After Skills Inventory
124.91 Kb.
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Six Cardinal Rules of Customer Service
Discussion Questions & Skill Practice – Key Point #3: Be Friendly Before You Know Who It Is 14
312.18 Kb.
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Six Cardinal Rules of Customer Service
Discussion Questions & Skill Practice – Key Point #1: People Before Paperwork 10-11
249.09 Kb.
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Six cardinal rules of customer service workbook
Discussion Questions – Key Point #6: Be Personally Accountable: Don’t Pass the Buck 12
258.49 Kb.
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